Which business has better reviews overall?

Both sit at 4.9 stars on Google. Floor Depot has 240 reviews and a composite score of 92.1, while Floorinc has 309 reviews and a composite score of 89, with the gap driven mostly by sentiment consistency.

Has either business had complaints?

Floorinc has one documented complaint about a composite decking job where the salesperson refused warranty repairs. Floor Depot has no complaints listed in the data provided.

Which is faster for an urgent tile or marble replacement?

Floorinc's reviews specifically praise fast turnarounds, including same-day or next-day completion and mid-move hacking and replacement work.

Do both handle tile and marble specifically, or mostly SPC/vinyl?

The review data for both leans heavily on SPC and vinyl flooring examples, so it's worth confirming directly with either business their specific experience with tile and marble installation.

Floor Depot Puchong Utama vs Floorinc Marketing: which for tile & marble flooring?

Updated 2026-07-13 · 1,794 reviewed · 135 listed · How we rank ›

Both shops sit near the top of the Klang Valley flooring field with near-identical Google ratings, so the real question for a tile or marble job is who explains material choices honestly and who finishes clean without disputes afterward. This comparison uses our methodology to weigh that fit rather than just the star rating.

The differences that matter

Sales guidance you can trust. Floor Depot's Han is repeatedly credited with patient, no-pressure explanations of material options, which matters when you're choosing between tile grades or marble finishes you can't easily swap later.
After-sales when something goes wrong. Floorinc has a documented case of a salesperson refusing warranty repairs on a decking job, a red flag for how disputes over cracked tiles or uneven marble might be handled.
Turnaround speed. Floorinc's crews are praised for finishing in days rather than weeks, including mid-move hacking and replacement jobs, which suits a tight renovation timeline more than Floor Depot's data shows.
Sentiment consistency. Floor Depot's sentiment sub-score (0.8) runs well ahead of Floorinc's (0.68), reflecting fewer complaint threads in the review data even though both carry similar volume and rating.

Side by side

Criterion	FLOOR DEPOT PUCHONG UTAMA	Floorinc Marketing Sdn Bhd
Google rating	4.9 (240 reviews)	4.9 (309 reviews)
Services	tile marble flooring, vinyl spc flooring, carpet carpet tiles, parquet timber flooring	vinyl spc flooring, carpet carpet tiles, parquet timber flooring, tile marble flooring
Best for first-time buyers unsure of tile/marble grades	Strong fit, staff walk through options without a hard sell	Workable, but guidance reviews focus more on SPC/vinyl and decking than tile selection
Best for urgent or mid-renovation swaps	Not highlighted in the data	Strong fit, known for fast turnarounds and handling emergency changes mid-occupancy
Risk if a defect appears after install	No complaints on record in the data provided	One documented refusal to honor warranty repairs, worth asking about upfront
Verification	Google-verified	Google-verified
Composite score	92	89

Google rating: FLOOR DEPOT PUCHONG UTAMA: 4.9 (240 reviews); Floorinc Marketing Sdn Bhd: 4.9 (309 reviews)
Services: FLOOR DEPOT PUCHONG UTAMA: tile marble flooring, vinyl spc flooring, carpet carpet tiles, parquet timber flooring; Floorinc Marketing Sdn Bhd: vinyl spc flooring, carpet carpet tiles, parquet timber flooring, tile marble flooring
Best for first-time buyers unsure of tile/marble grades: FLOOR DEPOT PUCHONG UTAMA: Strong fit, staff walk through options without a hard sell; Floorinc Marketing Sdn Bhd: Workable, but guidance reviews focus more on SPC/vinyl and decking than tile selection
Best for urgent or mid-renovation swaps: FLOOR DEPOT PUCHONG UTAMA: Not highlighted in the data; Floorinc Marketing Sdn Bhd: Strong fit, known for fast turnarounds and handling emergency changes mid-occupancy
Risk if a defect appears after install: FLOOR DEPOT PUCHONG UTAMA: No complaints on record in the data provided; Floorinc Marketing Sdn Bhd: One documented refusal to honor warranty repairs, worth asking about upfront
Verification: FLOOR DEPOT PUCHONG UTAMA: Google-verified; Floorinc Marketing Sdn Bhd: Google-verified
Composite score: FLOOR DEPOT PUCHONG UTAMA: 92; Floorinc Marketing Sdn Bhd: 89

What reviewers say

FLOOR DEPOT PUCHONG UTAMA

Han and the Floor Depot team earn consistent praise for turning the buying process into a straightforward, friendly experience. Customers highlight his patience in explaining options, quick responses to questions, and follow-up after payment to ensure smooth installation.

SPC flooring and material quality draw specific mention: neat installation work, premium-looking finishes, and pricing that feels fair for what arrives. Customers return because they know where to find real product knowledge instead of a hard sell.

Floorinc Marketing Sdn Bhd

Staff go out of their way: Sanedi and JY have become reference points in recent reviews for patient consultation, honest pricing guidance, and swift response to urgent moves. Installation crews deliver neat work and finish jobs in days, not weeks, even when hacking existing tiles and replacing flooring mid-move.

One composite decking customer faced warped boards and gaps; the salesperson (Bryant) refused warranty repairs and asked the buyer to pay instead. Otherwise, SPC and vinyl installations consistently meet or beat timeline estimates, with families praising attention to detail and professional conduct from first site visit to handover.

Which should you pick?

Pick FLOOR DEPOT PUCHONG UTAMA if

You want a slower, consultative buying process where staff walk you through tile or marble options before you commit
You value a track record with no complaint pattern in the reviews
You're prioritizing finish quality and fair pricing over speed

Pick Floorinc Marketing Sdn Bhd if

Your timeline is tight and you need hacking plus new flooring done in days
You're mid-move or mid-renovation and need someone who can slot in an urgent job
You've confirmed upfront how they handle warranty claims and are comfortable with that answer

Verdict

For a tile and marble job specifically, fit favors Floor Depot Puchong Utama, since the buying process for stone and tile benefits from the patient, detail-oriented guidance reviewers describe with Han, and the data shows no after-sales dispute pattern. Floorinc Marketing is the stronger pick if speed is the priority and you're comfortable that its one recorded warranty dispute was tied to composite decking rather than tile or marble work, but it's worth asking directly how they'd handle a defect claim before signing on.

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FAQ

Which business has better reviews overall?: Both sit at 4.9 stars on Google. Floor Depot has 240 reviews and a composite score of 92.1, while Floorinc has 309 reviews and a composite score of 89, with the gap driven mostly by sentiment consistency.
Has either business had complaints?: Floorinc has one documented complaint about a composite decking job where the salesperson refused warranty repairs. Floor Depot has no complaints listed in the data provided.
Which is faster for an urgent tile or marble replacement?: Floorinc's reviews specifically praise fast turnarounds, including same-day or next-day completion and mid-move hacking and replacement work.
Do both handle tile and marble specifically, or mostly SPC/vinyl?: The review data for both leans heavily on SPC and vinyl flooring examples, so it's worth confirming directly with either business their specific experience with tile and marble installation.